Titan Virginia Ready Mix has an immediate opening for a Dispatcher/Customer Service Representative in Sterling Virginia.  This is a salaried non-exempt position reporting to the Dispatch Manager. The primary responsibility of this position is to facilitate the highest level of customer satisfaction including order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency and inter-department communication.

Responsibilities:

Responsible for order taking, scheduling, dispatching and customer relations

Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system

Resolve transportation conflicts and handle unusual and difficult customer complaints

Provide customer support to ensure maximum efficiency

Embraces and enhances a performance-based Safety Culture

Is positive and upbeat in all communications with customers and other departments

Relentlessly pursues a solution to every issue that a customer brings to them

Deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations

Identify and communicate repairs and maintenance of logistics communication equipment

Qualifications and Skills:

High School education or equivalent required, secondary education preferred

Two to four years’ experience in dispatch or logistics required; construction industry experience preferred

Ability to work well under pressure; previous customer service experience in a high pressure/high volume environment required

Excellent PC skills, Excel, Outlook, Word; previous experience with Trimble a plus

Familiar with geographical areas in Northern Virginia

Bilingual, English/Spanish a plus

Must be able to work flexible hours and overtime

Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner

Interested qualified applicants please visit www.titanamerica.com to apply.

Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.